Gould Bet Privacy Policy & Data Protection

From the moment you register with Gould Bet through every betting activity, we collect certain specific information. The purpose of this data collection is to provide you with a better, safer, and more personalised experience. We never ask for unnecessary data — only what is strictly required.

The data we collect falls into three categories:

a) Registration & Identity Information:

• Full name & date of birth
• Mobile number & email address
• National ID (NID) or passport details (for KYC verification)
• Address & District
• Account Username & Password (Encrypted)

b) Transaction & Betting Data:

• Deposit & Withdrawal History
• Betting records & preferred sports
• Partial payment method details (full account numbers are never stored)
• Bonus usage history

c) Technical Information:

• IP Address & Device Type
• Browser and operating system information
• Site usage patterns (which pages you visited and for how long)
• Login Time & Location Data

Gould Bet maintains full transparency in how your data is used. Information is only ever used for the purpose it was collected — nothing more. The key reasons for data use are outlined below:

Under Gould Bet's Privacy Policy, if any automated decisions are made using your data, you will be informed and will have the option to request a human review.

Gould Bet never sells or rents your personal data to third parties for commercial purposes. However, in certain specific circumstances, limited data sharing may occur. These cases are clearly set out below:

• Payment Providers: Only the information necessary to process transactions is shared with payment gateways such as bKash, Nagad, and Rocket.
• KYC Service Provider: Data may be shared with a trusted KYC provider that meets international identity verification standards.
• Legal Authority: We are legally required to disclose information in response to a court order or a valid request from a government regulatory authority.
• Anti-Fraud System: Limited data may be cross-checked against industry blacklist databases for fraud prevention purposes.
• Business Legacy: In the event of an acquisition or merger, Gould Bet may transfer data with appropriate protections in place.

Gould Bet's website and app use cookies to enhance your experience. Cookies are small text files stored in your browser that remember your session details and help make the site faster and easier to use.

We use the following types of cookies:

• Essential Cookies: Essential for login sessions, security verification, and core features. Disabling these will prevent the site from functioning properly.
• Functional Cookies: Remembers your language preference, theme settings, and other personalized choices.
• Analytics Cookies: We use this data to improve our service — tracking page visit frequency and identifying areas where issues occur.
• Marketing Cookies: Used to show you relevant offers based on your preferences. You can opt out of these at any time.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

Gould Bet does not retain your data longer than necessary. A separate retention period is defined for each category of data.

Once the designated retention period ends, data is automatically deleted or anonymized using secure methods. If any data must be kept longer due to legal obligations, you will be informed.

Under Gould Bet's Privacy Policy, you have several important rights regarding your personal data. These rights are upheld in accordance with international GDPR standards.

• Right to Know: You may request to see what personal data we hold about you. The information will be provided within 30 days of your request.
• Right to Rectification: You can correct inaccurate or outdated information — through your account settings or by contacting support.
• Right to Erasure: In certain circumstances, you may request that your data be permanently deleted (though data we are legally required to retain cannot be removed).
• Right to Restrict Processing: You can ask us to stop using your data for any specific purpose.
• Right to Portability: You may request a copy of your data in a machine-readable format (CSV/JSON).
• Right to Object: You can object to your data being used for marketing or profiling purposes.

To exercise any of the rights listed above support@gouldbet.comto reach us by email. We will respond within 30 business days.

Gould Bet is an adults-only platform. Our services are strictly for users aged 18 and above. We do not knowingly collect or store personal information from anyone under the age of 18.

• Age verification is carried out at the point of registration.
• Age is verified through the KYC process.
• Any account found to belong to a minor is immediately suspended and all associated data is deleted.
• If you believe a minor is using our platform, please let us know immediately.

Gould Bet uses industry-leading technology to keep your data safe. Our security infrastructure is multi-layered and under continuous monitoring.

• SSL/TLS Encryption: All communications on the site and app are encrypted with 256-bit SSL.
• Two-Factor Authentication (2FA): An extra layer of login security — supporting OTP and authenticator app verification.
• Firewall & DDoS Protection: Advanced firewall systems to protect our servers against external threats.
• Regular Security Audits: Regular penetration testing and audits conducted by independent third-party security experts.
• Data Backup: Regularly scheduled encrypted backups to ensure data can be recovered in the event of loss.
• Access Control: Only authorized personnel can access specific data — we strictly follow the principle of least privilege.
• Incident Response: In the event of a security breach, affected users will be notified within 72 hours.

Gould Bet may update this Privacy Policy from time to time due to business changes, new technologies, or legal requirements. We are committed to full transparency with every update we make.

• For significant changes, you will be notified in advance via your registered email or an in-app notification.
• The date of any change will be shown at the top of this page as "Last Updated".
• For major changes, at least 14 days' notice will be given before they take effect.
• Continued use of the site after any changes will be taken as acceptance of the updated policy.
• You have the right to close your account if you do not agree with any updates.

Previous versions of the Privacy Policy are archived and available upon request.

If you have any questions, concerns, or complaints regarding this Privacy Policy, our dedicated privacy team is always ready to help. We take every request seriously.

• Email: support@gouldbet.com
• Response Time: Within 30 Business Days
• Support Hours: 7 days a week, 24 hours a day

When reaching out to us, please email from the address registered to your account — this makes identity verification faster and helps us resolve your query sooner.